Shipping & Returns
Every Vicentina piece is made in Portugal and shipped from [SHIPPING ORIGIN / WAREHOUSE LOCATION]. We ship worldwide. The details below explain how your order reaches you and how to return or exchange a piece if it is not right.
Order Processing
Orders are processed within [1–3] business days of purchase.
Orders placed on weekends or public holidays are processed the following business day.
You will receive:
- An order confirmation email after purchase.
- A shipping confirmation email with tracking information once your order has been dispatched.
Delivery Times
Estimated delivery times begin once your order has shipped.
- Portugal (Mainland): [1–2] business days
- Madeira & Azores: [2–4] business days
- European Union: [2–5] business days
- United Kingdom & Switzerland: [3–6] business days
- GCC (UAE, Saudi Arabia, Qatar & neighbouring countries): [4–8] business days
- United States & Canada: [4–8] business days
- Rest of the World: [5–12] business days
Orders are shipped using [CARRIER(S)].
Delivery estimates may vary due to customs, weather conditions, or busy periods.
Shipping Costs
- Portugal: €X (Free over €X)
- European Union: €X (Free over €X)
- International: Calculated at checkout
The exact shipping cost is always shown before payment.
Duties & Taxes
Orders delivered within the European Union include VAT where applicable.
For orders shipped outside the EU, local customs duties, taxes, and import fees may apply. These charges are determined by your country's customs authorities and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you'll receive a tracking link via email.
If you haven't received tracking details within 3 business days, please contact us at [SUPPORT EMAIL].
Returns
We want you to love your order.
You may return unworn items within 14 days of receiving your order for a refund or exchange.
To qualify for a return, your item must be:
- Unworn
- Unwashed
- Undamaged
- In its original condition
- With all original tags attached
- Accompanied by proof of purchase
Items showing signs of wear, washing, alteration, or damage may not qualify for a full refund.
How to Return
- Email [RETURNS EMAIL] within 14 days of delivery.
- Include your order number and the item(s) you'd like to return.
- We'll provide return instructions.
- Ship the item back within 7 days of receiving the instructions.
Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.
We recommend using a tracked shipping service.
Refunds
Once your return has been received and inspected, you'll receive confirmation via email.
Approved refunds are issued to your original payment method within 5–10 business days.
Please note that banks may require additional time to process refunds.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need another size or design?
The quickest option is to return your item and place a new order.
If you'd prefer a direct exchange, contact [SUPPORT EMAIL].
Exchanges are subject to stock availability.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact [SUPPORT EMAIL] within 7 days of delivery.
Include:
- Your order number
- Photos showing the issue
We'll arrange a replacement, repair, or full refund at no additional cost.
Contact
For any questions regarding shipping, returns, or exchanges, contact:
[SUPPORT EMAIL]
We aim to reply within 1–2 business days.
