Privacy Policy

Vicentina respects your privacy and is committed to protecting your personal information.

This policy explains:

  • What information we collect
  • Why we collect it
  • How we use it
  • How we protect it
  • Your rights regarding your personal data

This policy complies with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws.

1. Data Controller

[LEGAL COMPANY NAME] trading as Vicentina

Address:
[REGISTERED ADDRESS]

Company Registration:
[NIPC NUMBER]

Email:
[PRIVACY EMAIL]

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Payment confirmations
  • Marketing preferences
  • Device information
  • IP address
  • Browser information
  • Website usage information
  • Messages sent to our customer support

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support
  • Manage returns
  • Improve our website
  • Prevent fraud
  • Send newsletters (where you've opted in)
  • Meet legal and accounting obligations

4. Marketing

If you subscribe to our newsletter or waitlist, we'll send updates about:

  • Product launches
  • New collections
  • Promotions
  • Brand news

You can unsubscribe at any time using the unsubscribe link in every email.

5. Cookies

We use cookies to:

  • Operate the website
  • Remember your preferences
  • Improve performance
  • Measure website traffic
  • Support advertising

You can manage your cookie preferences at any time.

6. Who We Share Data With

We never sell your personal information.

We may share information with trusted partners including:

  • Payment providers
  • Shipping companies
  • Email marketing providers
  • Analytics providers
  • Advertising platforms
  • Shopify
  • Professional advisors where required by law

7. International Data Transfers

Some service providers operate outside the European Economic Area.

Where this happens, appropriate GDPR safeguards are in place.

8. Data Retention

We only keep personal information for as long as necessary.

Order records are retained for the period required by law.

Marketing information is stored until you unsubscribe.

9. Your Rights

Under GDPR you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Receive a copy of your data
  • Withdraw consent

To exercise your rights, contact [PRIVACY EMAIL].

10. Security

We use appropriate technical and organisational measures to protect your information, including secure encrypted connections (SSL/TLS).

11. Complaints

If you have concerns about how we use your data, please contact us first.

You may also lodge a complaint with Portugal's data protection authority (CNPD).

12. Policy Updates

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.